Bringing clarity, structure, and a people-first approach to creative agency operations
From streamlining project workflows and setting up the right tools, to clarifying roles, processes, and communication. Free up your time and headspace so you can do what you do best — create.
IT ONLY WORKS IF IT ALL WORKS
IT ONLY WORKS IF IT ALL WORKS
Services
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A quick operational health check to spot bottlenecks and identify quick wins.
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Tailored end-to-end processes that keep your creative projects on track.
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From project management platforms to communication tools, we’ll help you choose, configure, and embed the right systems.
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Clear SOPs, onboarding guides, and checklists that make great work repeatable.
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Fractional operations leadership to keep everything flowing long after setup.
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Resource Management, Project Management, Creative Ops bookable in min 8hr blocks across a week.
You book, you pay, you arrange the time in Calendly.
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Remote or on site team training, from easy set ups to more complicated automations and implementation of Ai tools
Hi, I’m Michelle
With 25+ years in creative operations, I’ve worked with some of the world’s biggest brands, from Mars and Shark Ninja to eBay, Cadbury, and Specsavers to deliver complex, multi-channel campaigns on time, on budget, and without the chaos. I’ve built delivery departments from scratch, streamlined workflows across global teams, and embedded processes that stick.
Because it only works if it all works.
Not every conversation has to be a big project, sometimes small chats spark the biggest improvements. Reach out for:
Quick Workflow Wins
Let’s find those small process tweaks that save your team hours every week.
Tool & Process Advice
I can help you choose and set up the right tools or optimise the ones you already use.
Operations Sounding Board
Got an idea for improving your workflow? I’m here to listen, ask the right questions, and help you make it work.